Returns & Satisfaction Guarantee

Your satisfaction is our priority. We stand behind the quality of our seafood 100%.

100% Satisfaction Guarantee

We guarantee the freshness and quality of every item we deliver

At Water Street Seafood, we're committed to delivering the freshest, highest-quality Gulf seafood to your door. If you're not completely satisfied with your purchase, we'll make it right with a full refund or replacement.

Easy Returns

Simple process, no hassle

Quick Response

Same-day resolution

Personal Service

Talk directly to our team

Valid Reasons for Returns

Quality Issues

  • • Seafood doesn't meet our freshness standards
  • • Product appears damaged or spoiled upon delivery
  • • Temperature was not properly maintained during shipping

Order Errors

  • • Wrong item delivered
  • • Incorrect quantity or weight
  • • Missing items from your order

Delivery Problems

  • • Late delivery outside promised window
  • • Package left in inappropriate location
  • • Delivery address confusion

How to Return an Item

1

Contact Us Immediately

Call (850) 653-9419 or email orders@waterstreetseafood.com within 24 hours of delivery. Describe the issue and provide your order number.

2

Document the Issue

If possible, take photos of the product and packaging. This helps us improve our service and process your return faster.

3

Keep Product Refrigerated

Continue to store the seafood properly while we arrange pickup or provide return instructions.

4

Receive Resolution

We'll issue a full refund, send a replacement, or provide store credit - your choice. Most issues are resolved the same day.

Refund Policy

Refund Options

  • •Full Refund: Money back to original payment method
  • •Store Credit: Credit for future purchases (no expiration)
  • •Replacement: Fresh product sent at no charge

Processing Time

  • •Credit Cards: 3-5 business days
  • •Cash/Check: Same day if paid on delivery
  • •Store Credit: Applied immediately

Need Help with a Return?

Our customer service team is here to help resolve any issues quickly and fairly.

Call Us

Phone: (850) 653-9419

Emergency: (850) 653-FISH

Hours: Mon-Fri 5AM-6PM, Sat 5AM-4PM, Sun 6AM-2PM

Email Us

orders@waterstreetseafood.com

Response time: Within 4 hours

Include your order number for faster service

Remember: Time is critical with seafood returns. Contact us within 24 hours of delivery for the fastest resolution. We're committed to making every customer experience a positive one.